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  1. #1
    Junior Member Matrixra's Avatar
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    Smile Screen just went *poof*!

    Hello all,

    My beloved Note 2 has developed a fault with it's screen. I have had the phone 5 months with no drops. I was midway through sending a text and the screen froze. I used the off button and turned the screen off and on. Then a few pixels started to appear. Then a patch of white shone bright followed by patch of red. Now it looks like this.

    Name:  20130406_132447.jpg
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    The phone works fine, the touchscreen still work. The display simply looks like this.
    Any ideas? It is under warranty, but could it be a reset to fix situation?

    Many thanks in advance, and nice to see a hang out for Note 2 on the interweb!

  2. #2
    Member WERA Ex39's Avatar
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    Under warranty. Go get a new phone.

  3. #3
    Member drew96dawg's Avatar
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    I had an issue like this with my old droid 2. Since I coupdnt see the screen to reset verizon reset ota for me. Im not sure which company you have but you could try a reset if you can do it without seeing.
    The cause of my screw up was a virus from a wallpaper i had downloaded from zedge.

  4. #4
    Junior Member Matrixra's Avatar
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    Quote Originally Posted by WERA Ex39 View Post
    Under warranty. Go get a new phone.
    Thank you for your advice! I would rather see if its a soft problem first, saves work for people!

  5. #5
    Junior Member Matrixra's Avatar
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    Ah! Worth a try then. I will let you know if I have success!

    Quote Originally Posted by drew96dawg View Post
    I had an issue like this with my old droid 2. Since I coupdnt see the screen to reset verizon reset ota for me. Im not sure which company you have but you could try a reset if you can do it without seeing.
    The cause of my screw up was a virus from a wallpaper i had downloaded from zedge.

  6. #6
    Member drew96dawg's Avatar
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    Alright, I hope all goes well for you because I know I hate being without my phone.

  7. #7
    Junior Member Matrixra's Avatar
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    It really is the worst thing. Without it, no contact with my Wife/Kids and I can't work as well!

    Quote Originally Posted by drew96dawg View Post
    Alright, I hope all goes well for you because I know I hate being without my phone.

  8. #8
    Junior Member Matrixra's Avatar
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    Quote Originally Posted by Matrixra View Post
    It really is the worst thing. Without it, no contact with my Wife/Kids and I can't work as well!
    Using this video below I was able to hard reset the Note 2. This did not fix my problem so it is indicating to be a hardware fault. Back to the shop tomorrow!

    Thank you all for your help!

    Steve


  9. #9
    Super Moderator BayouFlyFisher's Avatar
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    Glad you got it figured out. Sorry it means a replacement. Good luck.

  10. #10
    Super Moderator gbrinn's Avatar
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    Quote Originally Posted by Matrixra View Post
    Using this video below I was able to hard reset the Note 2. This did not fix my problem so it is indicating to be a hardware fault. Back to the shop tomorrow!

    Thank you all for your help!

    Steve

    Sorry to hear it. After I read your initial post, my gut reaction was "hardware". Nursing school hasn't killed my old IT instincts, I guess.
    "I stopped reading dystopic novels a long time ago. If I want bleakness and despair, I can look at my checkbook." - Solomon Short


    "Master of Puppets I'm pulling your strings / Twisting your mind, smashing your dreams
    Blinded by me, you can't see a thing / Just call my name, 'cause I'll hear you scream
    Master / Master
    " - Metallica

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